Services & Solutions

ServiceLink

We know a long-term relationship depends upon the quality of the service we provide to you. That is why we invested in ServiceLink to quickly and expertly respond to and satisfy our customers' service needs. Our goal is your complete satisfaction. This sophisticated system enables:

	Telephone or online system access.
	Wireless notification of your service technician no matter where he is.
	Online, real-time service request tracking - you'll know the status every step of the way.

Security
Highwoods has its own key systems and locksmiths to maintain tight control on building access, while still keeping access convenient for tenants and their visitors. We also provide more sophisticated control systems to meet our clients' specific needs - such as cypher lock programming and card entry systems.

After-Hours Service
We know that ServiceLink is only as good as the people behind it. Highwoods stands ready to serve you 24 hours a day, seven days a week. No matter where you are located, you can count on your local Highwoods team, from the trained maintenance technician to the property manager.

Automated After-Hours HVAC Service
Better known as our EMS (Energy Management System), this service provides our tenants access to customized, automated after-hours HVAC service.

Vendor Relations
We have established long-standing alliances with signature vendors who consistently meet our demanding standards for excellence. Many of our contracts stipulate that service will be available around the clock, seven days a week. We receive priority service during emergency situations and negotiate favorable contracts that allow us to pass considerable savings on to our tenants.