Services & Solutions
We know a long-term relationship depends upon the quality of the service we provide to you.
That is why we invested in ServiceLink to quickly and expertly respond to and satisfy our customers'
service needs. Our goal is your complete satisfaction. This sophisticated system enables:
||Telephone or online system access.
||Wireless notification of your service technician no matter where he is.
||Online, real-time service request tracking - you'll know the status every step of the way.
Frequently Asked Questions about ServiceLink
Highwoods has its own key systems and locksmiths to maintain
tight control on building access, while still keeping access convenient for tenants and their visitors.
We also provide more sophisticated control systems to meet our clients' specific needs - such as cypher
lock programming and card entry systems.
We know that ServiceLink is only as good as the
people behind it. Highwoods stands ready to serve you 24 hours a day, seven days a week. No matter
where you are located, you can count on your local Highwoods team, from the trained maintenance
technician to the property manager.
Automated After-Hours HVAC Service
Better known as our EMS (Energy
Management System), this service provides our tenants access to customized, automated after-hours
We have established long-standing alliances with
signature vendors who consistently meet our demanding standards for excellence. Many of our contracts
stipulate that service will be available around the clock, seven days a week. We receive priority
service during emergency situations and negotiate favorable contracts that allow us to pass considerable
savings on to our tenants.