Customer Service

Customer Service Numbers

All the Support You Need with ServiceLink

We developed ServiceLink to quickly and efficiently respond to your needs, take care of any issues and ensure your complete satisfaction.

  • Telephone or online system access
  • Wireless notification to your service technician
  • Online, real-time tracking of work order status


We’re excited to offer a newly upgraded, fully-automated parking garage system for a number of our customers across our portfolio called SmartPark.

  • Enhanced parking process
  • Cashless transactions
  • Online secure portal to manage your account

Pay Your Rent Quickly with VersaPay

Using VersaPay, you can manage your account 24/7 in a secure environment that’s easy to use. This allows you to easily make payments online in a secure, safe and convenient portal.

  • One-click access to invoices and supporting documents.
  • Ability to pay invoices directly online in a safe and secure environment.
  • Online communication to address any questions or invoice concerns
  • E-mail notifications to alert you when a new invoice
    is available.

Prism Services

To continuously improve our customer experience, Highwoods is excited to introduce an upgraded online work order reporting system. We have chosen to upgrade all customers from ServiceLink to Prism, beginning with our Nashville customers.

Prism is an advanced property management solution purpose-built to elevate the customer experience with Highwoods.

  • User-Friendly Platform: Easily submit and track service requests via your desktop or mobile app. This will keep you informed throughout the process and allow Highwoods to address your concerns more efficiently.
  • Streamlined Resource Reservations: Effortlessly book meeting rooms and common areas for your business gatherings and client needs. This can help streamline your office operations and enhance your professional image, ultimately saving you time.
  • Seamless Backend System: Allowing for quicker and more efficient solution resolution behind the scenes.